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WARRANTIES

CANADA GOOSE

As an Authorized Retailer, all Canada Goose jackets purchased at Due West are eligible for the Canada Goose warranty program. Please note that you must have a copy of your Due West receipt in addition to intact inside garment tags. To begin a claim please create an account here on the Canada Goose website and follow the process outlined here. You can contact their warranty team directly at 1-888-276-6297. For more information about the warranty details below, and on the Canada Goose website here.

Canada Goose products are made with the highest quality materials and craftsmanship, to protect you in some of the most extreme weather conditions, and we stand behind each one. Canada Goose products purchased from an Authorized Retailer are fully warranted against defects in materials and workmanship for the lifetime of the product – which means the usual and customary wearable life of the product, by the original owner. If a product fails due to a manufacturing defect, we will repair the product free of charge, or replace it at our discretion. If the exact style is not available for replacement, a product of equal value and similar style will be provided. Please note, knitwear, accessories and collaborations are excluded from the Canada Goose warranty program, unless otherwise stated.

This warranty does not cover any repairs needed due to accidents, improper care, negligence, or normal wear and tear. This warranty is void if the inside garment tags are removed. For any damage not covered under the warranty, Canada Goose may offer to repair the damage for a reasonable charge. If such an offer is made, we will discuss this with the consumer, prior to any repairs being made.

MACKAGE

As an Authorized Retailer, all Mackage jackets purchased at Due West are eligible for the Mackage warranty program. Please note that you must have a copy of your Due West receipt in addition to intact inside garment tags. To begin a claim please follow the instructions here.

Mackage offers a lifetime Warranty against defects in materials and workmanship. It's all part of their commitment to exceptional quality. For more information about the warranty details on the Mackage website here.

MOOSE KNUCKLES

As an Authorized Retailer, all Moose Knuckles jackets purchased at Due West are eligible for the Moose Knuckles warranty program. Please note that you must have a copy of your Due West receipt. To begin a warranty claim please contact Moose Knuckles directly hereFor more information about the warranty details below, and on the Moose Knuckles website here.

Moose Knuckles stands behind the quality of every garment we manufacture. When purchased from mooseknucklescanada.com or an authorized retailer, we extend a limited lifetime warranty against defects in materials and workmanship to the original owner. Proof of purchase is mandatory for any warranty issue. If a Moose Knuckles product fails due to a manufacturing defect, we will repair the item free of charge or replace it at our discretion. If the exact product is no longer available, a product of similar value and style will be provided. This warranty does not cover damage caused by accidents, improper care, negligence, normal wear and tear, or the natural breakdown of colours and materials over extended time and use. In such cases, Moose Knuckles may offer to repair the damage for a reasonable charge. Moose Knuckles products are designed for long life, but signs of age and wear will appear over time. Normal wear and tear will always be taken into consideration when assessing your warranty request.

PARAJUMPERS

As an Authorized Retailer, all Parajumpers jackets purchased at Due West are eligible for the Parajumpers warranty program. Please note that you must have a copy of your Due West receipt in addition to intact inside garment tags. To begin a claim please send us an email at customercare@duewest.ca with a copy of your receipt or order number and detailed pictures of the garment (full front view, the care label, the labels sewn inside the back panel and detailed pictures of the problem). For more information about the warranty details below, and on the Parajumpers website here.

The manufacture of all PJS products is subject to strict quality controls. At Parajumpers, we guarantee that the materials and workmanship of all the products we make will stand up to the use for which they are designed. Any defects in the materials or workmanship are covered by a 2-year warranty which, however, does not cover normal wear and tear, misuse, accidents or improper care of the product.

WOODPECKER

As an Authorized Retailer, all Woodpecker Jackets purchased at Due West are eligible for their warranty program. All Woodpecker jackets are covered by a three year warranty against manufacturer defects. To begin a claim please contact Woodpecker directly at either info@woodpeckercoats.com or 1-416-567-3141.

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