Payments

All prices are listed in Canadian Dollars – CAD. To convert prices into your local currency we suggest using a website like xe.com

Once your order has been placed, the necessary funds are held under a form of pre-authorization, this is not an actual charge. The pre-authorization ensures that sufficient funds will be available to carry out the transaction. Once your order ships, your card is charged

We use third party security software to validate information submitted while placing an online order. Our verification systems are in place to verify the buyers’ identity and to protect the buyer from any fraudulent transactions. ***Please note that Due West staff are unable to reverse decisions made by this software and orders must be approved to be picked up/ship***

If your order is unfortunately cancelled, Due West will release the pre-authorization immediately. Please note that it may take your bank additional time to process the funds back to your account. Customers may cancel or make changes to their order within 24 hours from when the item was purchased unless the item has already left our warehouse. To cancel or make changes to your order, please contact us

All information shared with DUE WEST when placing an order is confidential. We use secure systems in order to ensure that details pertaining to your accounts remain private. For more information on our secure network please see our Terms of Service