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SHIPPING & HANDLING

***Important Information: UPS and other shipping carriers used by Due West are backlogged due to the COVID-19 pandemic. 
This means that your shipment may be delayed. Please order early to avoid disappointment. 

Shipping Information

All shipping by Due West provides a tracking number.

  • Orders placed Sunday through Thursday are typically shipped next day
  • Orders placed Friday or Saturday are typically shipped on the Monday following
  • Note: statutory holidays will delay order processing. Exceptions may apply

Due West holds the right to refuse shipping on any order.

Once your order has been shipped, you will receive an email update with shipping details along with the associated tracking number. Follow the link in the email to check the estimated arrival of your order. 

Shipping Costs & Delivery Time

Canada

Standard Shipping for orders over $299 
(4-9 business days)
Expedited
(up to 3 business days)
Standard Shipping for orders under $300 
(4-9 business days)

Express 
(4-10 business days)

Provinces 
(ON, QC, BC, AB, SK, MB, NL, NB, NS, PEI)

FREE $24.00 $13.50 N/A
Territories 
(NT, NU, YT)
N/A N/A N/A $39.00


Curbside Pick Up
 - customer will be emailed when order is ready to be picked up (typically within 24 hours) from our retail location at 431 Queen Street West, Toronto. All curbside pick ups will require the presentation of the credit card used for the purchase and an official piece of photo identification to verify the sale.

USA

 State

Standard Shipping (up to 9 business days)

3 Day Select 
(up to 3 business days)

Continental States

$20.00

$35.00

Alaska & Hawaii

$69.00

 N/A


IMPORTANT: Shipments going to the United States from Canada may incur duty charges. **Due West does not cover the cost of duties or taxes on orders shipped to the USA. Additionally, any products with fur may be inspected at customs which may cause delay.

International

We ship worldwide, please contact us at customercare@duewest.ca with any questions

Standard Shipping 
(6-12 business days)

Asia (Hong Kong, Japan, China, S. Korea) $69.00
Australia & New Zealand $69.00
Mexico $69.00
Western Europe (United Kingdom, Belgium, France, Germany, Ireland, Italy, Sweden, Denmark, Netherlands, Austria, Finland, Luxembourg, Portugal, Spain, Switzerland, Norway) $69.00
Eastern Europe (Czechia, Russia, Bulgaria, Croatia, Estonia, Greece, Hungary, Latvia, Lithuania, Malta, Poland, Romania, Slovakia, Slovenia, Albania, Belarus, Bosnia & Herzegovina, Kosovo, Moldova, Montenegro, North Macedonia, Serbia, Ukraine) $100.00


IMPORTANT
: Shipments going internationally from Canada may incur duty charges. **Due West does not cover the cost of duties or taxes on orders shipped internationally. Additionally, any products with fur may be inspected at customs which may cause delay.

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