SHIPPING & HANDLING

***Important Information*** UPS and other shipping carriers are backlogged due to the COVID-19 pandemic, and busy holiday season.

Please check the UPS website for further service disruption information. This means that your shipment may be delayed. Please order early to avoid disappointment. At this time we cannot guarantee delivery dates

SHIPPING COSTS, DELIVERY ESTIMATES & DUTY INFORMATION

CANADA

Standard - orders over $349 (4-9 business days) Expedited (up to 3 business days) Standard - orders under $350 (4-9 business days) Express (4-10 business days)

Provinces
(ON, QC, BC, AB, SK, MB, NL, NB, NS, PEI)

FREE

$24.00

$13.50

N/A

Territories
(NT, NU, YT)

N/A

N/A

N/A

$39.00

Curbside Pick Up - customer will be emailed when order is ready to be picked up (typically within 24 hours) from our retail location at 431 Queen Street West, Toronto. All curbside pick ups will require the presentation of the credit card used for the purchase and an official piece of photo identification to verify the sale.

USA

Standard Shipping (up to 9 business days) 3 Day Select (up to 3 business days)

Continental States

$29.00

$45.00

Alaska and Hawaii

$79.00

N/A

IMPORTANT: Due West ships from Canada, meaning that your shipment to the United States may incur duty charges, as it is crossing an international border

**Due West does not cover the cost of duties or taxes on orders shipped to the USA. Due West cannot control how much you will be charged and our team cannot advise what your costs may be. You can see more information HERE from the US Customs and Border Agency.

- Our shipping partner UPS will handle the import of your purchase into the United States and all payments should be made to them. After your shipment crosses through customs, your UPS tracking link will indicate if there are any fees owing. You are able to pay online or when you receive your package, and will receive a receipt.

- Please be aware that Due West is not able to reimburse you for duties and taxes paid upon delivery, even if the purchase is returned to us.

- Additionally, any products with fur may be inspected at customs which may cause a delay. We are legally required to declare the details of the shipment to the United States customs agency.

INTERNATIONAL

Standard Shipping (6-12 business days)

Asia (Hong Kong, Japan, China, S.Korea)

$79.00

Australia & New Zealand

$79.00

Mexico

$79.00

Western Europe (United Kingdom, Belgium, France, Germany, Ireland, Italy, Sweden, Denmark, Netherlands, Austria, Finland, Luxembourg, Portugal, Spain, Switzerland, Norway)

$79.00

Eastern Europe (Czechia, Russia, Bulgaria, Croatia, Estonia, Greece, Hungary, Latvia, Lithuania, Malta, Poland, Romania, Slovakia, Slovenia, Albania, Belarus, Bosnia & Herzegovina, Kosovo, Moldova, Montenegro, North Macedonia, Serbia, Ukraine)

$110.00

IMPORTANT: Due West ships from Canada, meaning that international shipments may incur duty charges.

**Due West does not cover the cost of duties or taxes on orders shipped internationally. Due West cannot control how much you will be charged and our team cannot advise what your costs may be. Please contact your government's customs agency for any further questions.

- Our shipping partner UPS will handle the import of your purchase and all payments should be made to them. After your shipment crosses through customs, your UPS tracking link will indicate if there are any fees owing. You are able to pay online or when you receive your package, and will receive a receipt.

- Please be aware that Due West is not able to reimburse you for duties and taxes paid upon delivery, even if the purchase is returned to us.

- Additionally, any products with fur may be inspected at customs which may cause a delay. We are legally required to declare the details of the shipment to UPS and customs

We ship worldwide, please contact us if you do not see your country listed

Due West uses both UPS and Canada Post to ship orders and we reserve the right to select a shipping provider. All shipping provides a tracking number.

- Orders placed Sunday through Thursday are typically shipped next day
- Orders placed Friday or Saturday are typically shipped on the Monday following
- Note: statutory holidays will delay order processing. Processing delays and exceptions may apply

Due West holds the right to refuse shipping on any order.

Once your order has been shipped, you will receive an email update with shipping details along with the associated tracking number. Follow the link in the email to check the estimated arrival of your order.

Still have a question? Many more are answered on our Frequently Asked Questions page, and you can contact us as well

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