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IN-STORE RETURNS

Return Policy for In-store Purchases

SECTION A: IN-STORE RETURNS

Goods returned must be in original condition, as stipulated in Section B below with original receipt.

Sale Priced Goods:

All sale merchandise purchased in-store is final.

  • Please note online purchases returned in-store will be refunded onto the original method of payment through our online system.

Allow 5-10 business days to see your refund on your statements.

SECTION B: CONDITIONS OF GOODS BEING RETURNED

Goods being returned must be in original condition, including unused, unworn, unwashed, and without damages or alterations.

Items must be accompanied by original branded packaging and have their original tags attached.

Footwear must be returned in its original box.

  • Due West does not accept returns of swimwear and underwear
  • Due West reserves the right to refuse refunds if the goods do not meet the return policy requirements

SECTION C: INQUIRIES

Send your inquiries to customercare@duewest.ca

 

BACK TO RETURN POLICY

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