IN-STORE RETURNS

• Note: Limited editions and collaborations are FINAL SALE. This information is also mentioned on the description of the item. 

Regular Priced Goods:

1. Due West will gladly accept any full priced products purchased in store for an exchange or store credit within 7 days of receipt. We do not offer refunds.
2. All exchanges must be in original condition with all packaging and tags attached 
Goods returned must be in original condition, as stipulated in Section B below with original receipt.

Sale Priced Goods: All sale merchandise purchased in-store is final. 

Goods being returned must be in original condition, including unused, unworn, unwashed, and without damages or alterations.

Items must be accompanied by original branded packaging and have their original tags attached.

Footwear must be returned in its original box.

• Due West does not accept returns of swimwear, underwear and face masks
• Due West reserves the right to refuse refunds if the goods do not meet the return policy requirements

FREQUENT RETURNS: Due West offers a very lenient return policy to ensure that customers are happy with their purchases and their experience is convenient and easy. Frequent returns may be flagged in our system, and if we notice that our return policy is being abused we reserve the right to discontinue free returns

Send your inquiries to customercare@duewest.ca