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Price Protection Policy and Promotions

Price Adjustment Policy

As a sign of our commitment to providing the best service possible, DUE WEST offers customers a price protection policy under the following conditions:

  • An item purchased has gone on sale or its price had been reduced within 10 days of having placed the order.
  • The item in question is still available on the DUE WEST website.
  • Price adjustments may only be applied once per item.

If these conditions are met, please contact the Customer Care team so that they can refund the difference onto the original method of payment.

Price Match Policy

If an item is sold by another online retailer at a lower price, DUE WEST will match their price. To know if an item qualifies, please refer to the conditions below:

  • The online retailer must be an authorized retailer
  • The same style, size, colour, material and season of the item must be in stock on the retailer’s website at the time the price match request is made
  • The price to be matched cannot be a sale price, it must be advertised at full price
  • The final checkout price, including shipping fees, taxes and duty fees, must be lower than the final DUE WEST checkout price
  • The final price is advertised in the same currency as the price listed on the Due West website

If these conditions are met, you may be eligible for a price match. Please contact us and we will be happy to review your request.

Promotions and Codes

DUE WEST occasionally offers promotional codes to our loyal customers. When attempting to apply these codes, please note that some conditions apply:

  1. Sale items will not be eligible for further discountunless we offer a promotional code expressly for extra discount on sale products.
  2. Promotional Codes are redeemable online only.
  3. For orders containing multiple items, the discount codes will be distributed among all eligible items.
  4. If a promotional code is invalid or expired, a replacement will not be issued
  5. Promotional codes may not be combined. 
  6. Sign up for our newsletter, join our Facebook page and follow us on Instagram to find out about the latest in new arrivals, promotions, and sales.

Additional terms applicable to Promotional Code SAVE30:

  1. This code is valid until May 15, 2020 at 11:59 PM ET, unless terminated early according to item #2 below
  2. Due West reserves the right to terminate, change, or extend the promotion at any time without notice.
  3. SAVE30 code cannot be applied to purchases of items from the following brands: Canada Goose, Stone Island, Alex Skeffington, Opening Ceremony, MM6, Fagassent, GCDS & SJYP. 
  4. To apply the discount to your order, enter the promotional code SAVE30 at checkout.
  5. Repeated use of this code is permitted by the coupon recipient, within the eligible promotional period dates, subject to item #2 above
  6. Promotional code applicable to select regular priced merchandise and will be deducted from the selling price before taxes. 
  7. This promotional code is not applicable to items already marked on sale, and cannot be used in conjunction with any other applicable rebate, discount offer, or promotional code.  
  8. In cases where shipping fees apply (international shipments) note: the discount is not applicable to shipping fees.
  9. We reserve the right, in our sole and absolute discretion, to refuse or cancel any order for reasons related to fraud, abuse or for any other reason.


Contact Us

  • For answers to questions regarding orders and shipping contact us   or call us  416-593-6267 or

    Shipping Details




    You might experience some delay in receiving your order if the carrier, Canada Post Corporation or UPS, is experiencing exceedingly high volume. On occasion such delays have stretched to 2 weeks. Please be patient and know that these carriers are doing their utmost to provide exemplary service under unprecedented conditions.