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As an Authorized Retailer, all Parajumpers jackets purchased at Due West are eligible for the Parajumpers warranty program. Please note that you must have a copy of your Due West receipt in addition to intact inside garment tags. To begin a claim please send us an email at customercare@duewest.ca with a copy of your receipt or order number and detailed pictures of the garment (full front view, the care label, the labels sewn inside the back panel and detailed pictures of the problem).

 

Please see more information about the warranty details below, and on the Parajumpers website HERE.

 

The manufacture of all PJS products is subject to strict quality controls. At Parajumpers, we guarantee that the materials and workmanship of all the products we make will stand up to the use for which they are designed. Any defects in the materials or workmanship are covered by a 2-year warranty which, however, does not cover normal wear and tear, misuse, accidents or improper care of the product.


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