As an Authorized Retailer, all Canada Goose jackets purchased at Due West are eligible for the Canada Goose warranty program. Please note that you must have a copy of your Due West receipt in addition to intact inside garment tags. To begin a claim please create an account HERE on the Canada Goose website and follow the process outlined HERE.You can contact their warranty team directly at 1-888-276-6297
Please see more information about the warranty details below, and on the Canada Goose website HERE.
Canada Goose products are made with the highest quality materials and craftsmanship, to protect you in some of the most extreme weather conditions, and we stand behind each one. Canada Goose products purchased from an Authorized Retailer are fully warranted against defects in materials and workmanship for the lifetime of the product – which means the usual and customary wearable life of the product, by the original owner. If a product fails due to a manufacturing defect, we will repair the product free of charge, or replace it at our discretion. If the exact style is not available for replacement, a product of equal value and similar style will be provided. Please note, knitwear, accessories and collaborations are excluded from the Canada Goose warranty program, unless otherwise stated.
This warranty does not cover any repairs needed due to accidents, improper care, negligence, or normal wear and tear. This warranty is void if the inside garment tags are removed. For any damage not covered under the warranty, Canada Goose may offer to repair the damage for a reasonable charge. If such an offer is made, we will discuss this with the consumer, prior to any repairs being made.