The items available on www.duewest.ca are subject to change. Due West has gone through extensive effort to integrate its stock in real-time with the web store. Despite this effort, items that appear available on the web store might be out of stock. If this occurs, Due West will refund the complete amount and the customer will be notified immediately.
Customers may cancel or make changes to their order as long as the order has not been shipped from our warehouse. To cancel, or make any changes, customers must contact us through our customer service telephone number or email address:
1 877 655 3963
416 593 8400
Orders shipped outside of Canada are not subject to any sales tax.
Orders shipped to Quebec are subject to 5% GST and 7.5% PST on the purchase amount.
Orders shipped to Ontario, Newfoundland and Labrador and New Brunswick, are subject to 13% HST.
Orders shipped to British Columbia are subject to 12% HST.
Orders shipped to Nova Scotia are subject to 15% HST.
Orders shipped to other Canadian Provinces or Territories are only subject to 5% GST.
For orders shipped outside Canada or the US, please consult the customs legislation of your country. Due West does not take responsibility for duty, brokerage fees and shipment delay due to customs, if any.
Shipping and Handling
All shipping by Due West provides a tracking number and insurance.
Orders must be made before 1:00pm Eastern Time to qualify for shipment to leave our warehouse same day.
In the event that multiple orders are placed with the same shipping destination and on the same account, orders will be combined and shipping fee’s will be adjusted, unless otherwise requested.
Shipments within Canada will be shipped via Canada Post under the following service types:
Outside of Quebec and Ontario: Expedited (allow for 2-7 business days depending on postal code).
Within Quebec and Ontario: Expedited (allow for 1-3 business days).
Within Canada, free standard shipping (allow 2-7 business days depending on postal code).
**Special requests for next day delivery can be made via email or phone. A different rate may apply.
Shipments going to the United States will be shipped via UPS Standard under the following service types:
Domestic USA: UPS Standard (allow for 2-9 business days).
Shipments to International destinations will be shipped via Canada Post Xpresspost (allow 6-12 business days).
International Product Note: Due West cannot ship Canada Goose outside North America.